At RiveGarde, we deeply value your privacy and uphold your rights with utmost respect. Our commitment to maintaining a strong and loyal relationship with each individual client is paramount, and we prioritize your security above all else. This privacy notice applies not only to our current clients but also to former clients, ensuring that everyone's privacy is safeguarded consistently. We kindly request that you take a moment to read the following information, as it outlines our approach to protecting your personal data and maintaining a trusted partnership with you.
We highly value your right to privacy and your ability to control your personal information. As part of our commitment to transparency, we want to ensure that you fully comprehend how we collect and utilize personal data in relation to the Services we provide. To this end, please review the information provided below, which outlines our data practices and how we prioritize your privacy and data protection. We believe that informed customers are empowered customers, and we are dedicated to fostering a trusting and secure relationship with you.
GENERAL PROVISIONS
The current Privacy Policy is a vital part of the public documents package, in which RiveGarde, officially represented by its Affiliated Partners (hereinafter referred to as the Company), offers diverse services to its Clients. These services include financial and informational assistance, among others.
By opting for the Company's services, the Client fully consents to the terms and conditions outlined in the public documents. This agreement extends to all interactions between the Client and the Company, encompassing trading and investment activities, the use of informational materials, as well as payments and transfers. If the Client disagrees with any aspect of the public documents package, they should refrain from further interaction with the Company. Similarly, if the Client finds the present Privacy Policy unacceptable for any reason, they should discontinue all interactions with the Company, including terminating any financial operations conducted with the Company's assistance.
The current Privacy Policy embodies a fundamental principle that the Company upholds while offering its services to Clients. The Company places high value on the privacy rights of every individual and legal entity, whether they are current, former, or potential Clients, as well as those who merely intend to interact with the Company. This Privacy Policy applies universally to all individuals, irrespective of their status as past, present, or future Clients of the Company. We are committed to safeguarding the privacy of all parties involved and ensuring consistent protection across all interactions with our services.
The Company places utmost importance on its relationship with its Clients, making it a top priority. We take great pride in maintaining loyalty and respect for each individual Client, providing them with impeccable security and confidentiality.
In the present Privacy Policy the following basic terms and definitions are used:
Privacy, or the non-disclosure of private or personal information, is a legal right granted to individuals and legal entities, including commercially classified data. In the context of the Company's relationship with its Clients, privacy signifies the Company's unwavering commitment to safeguard and uphold the non-disclosure of Client information obtained while providing services to the Client. Our dedication to preserving the confidentiality of Client data is an integral part of our service standards, ensuring a trusted and secure environment for all interactions with our Company.
The term "Personal (private) information of the Client" refers to information that uniquely identifies, characterizes, or verifies the Client, or provides specific details about their personality, financial status, and preferences. For a more comprehensive definition of this term, please refer to the detailed explanation in the text of the present Privacy Policy. We are committed to maintaining the confidentiality and protection of such personal information, as outlined in our Privacy Policy, to ensure the highest level of privacy and security for our valued Clients.
The Privacy Policy encompasses a set of comprehensive measures, procedures, and actions designed to ensure the collection of complete, accurate, and authentic information pertaining to the Client. It further ensures the safeguarding of this information and governs its exchange with governmental (regulatory) bodies, in strict compliance with the existing legislation and the conditions outlined in the present Privacy Policy. We are dedicated to upholding the highest standards of privacy and data protection, adhering to the provisions specified in the Privacy Policy to maintain the confidentiality and security of all Client information.
PERSONAL INFORMATION
When the Client applies for or maintains a live or demo account with the Company, we collect personal information about the Client for legitimate business purposes. This includes evaluating the Client's financial needs, processing their requests and transactions, keeping them informed about products and services that may be of interest, and delivering effective and high-quality service. Rest assured, the privacy and security of the Client's personal information are of utmost importance to us, and we handle this data with the highest level of confidentiality and compliance with applicable data protection regulations.
Such information can be of the following types:
Registration information comprises the details provided by the Client on application forms and other documents, including electronic records. This encompasses the Client's first name, last name, patronymic name, contact information (postal address, telephone number, e-mail, etc.), date of birth, occupation, as well as assets and incomes.
Transaction Information comprises details regarding deals between the Client and the Company or the Company's Affiliated Partners, along with information about communications (unilateral or bilateral) between the Client and the Company. Examples include Client account balances, trading (investing) activity, Client inquiries, and the Company's responses, including the content of emails or log-files used in messaging systems.
In this Privacy Policy, the term "Partners of the Company" includes organizations owned or operated by the Company and those that possess part of Company property.
Verification Information comprises essential data required to verify the Client's identity, which may include a passport or driver's license (or articles of association if the Client is a legal entity).
Examples also involve information obtained by the Company from public records, such as loan offices, information agencies, and address bureaus, or from non-affiliated entities.
The Anti-Money Laundering Policy mandates the Company to gather information and implement necessary measures to prevent the transformation and legalization (laundering) of money obtained from illegal activities. In specific situations, the Company is entitled to request a document revealing the sources of the money involved.
Information about subscriptions encompasses data related to various subscriptions, including signals, alerts, news categories, and price subscriptions. This information is essential for providing tailored services and ensuring that the Client receives relevant updates and notifications based on their preferences and needs.
The aforementioned list is not exhaustive. The Company holds the authority to request additional information from the Client if it becomes necessary to comply with the regulations of existing legislation.
DATA COLLECTION AND USAGE
We gather various types of information for different purposes to enhance and deliver our Service to you effectively.
During your use of the Services, we may collect device and browser metadata, including IP addresses, operating system type and version, date and time of access, URLs of the pages visited, duration of the visits, referrer URLs, interactions with the user interface, access provider name, and analytics information utilized by Google Firebase, Google Analytics, Facebook, AppsFlyer, Amplitude, as well as items and users that you like. Please note that additional analytics tools may also be used for this purpose.
The registration data is processed for the following purposes:
In general, the personal information we collect from or about you is utilized to offer a seamless and secure access to our website, services, and offerings. Our goal is to ensure an excellent user experience, assess system security and stability, and for various administrative purposes. Your privacy and satisfaction are central to our practices, and we employ this information responsibly to enhance your overall interaction with our platform.
More specifically, we use and process your personal data to:
The legal basis for the data processing described in this section is your consent, and also the fulfillment of our obligations and provision of Services.
TYPES OF DATA COLLECTED
During your use of our Service, we may request certain personally identifiable information from you ("Personal Data") that can be used to contact or identify you. This personally identifiable information may include, but is not limited to:
REFUND POLICY
Refunds are permissible when an account has been deposited but no trades were executed. In such instances, the refund will consist of the withdrawal of the entire deposit. Additionally, the withdrawal of the portion of the deposit not utilized as a margin can be initiated at any time. Processing withdraw and refund requests typically takes 3-5 business days. In certain exceptional situations, RiveGarde may refund payments made by credit or debit card. In such cases, the funds will be returned to the card that was initially used for the deposit.
COOKIES POLICY
Cookies are small files containing information that a Web server (site) uses to track its visitors. The Company may set and access cookies on Client computers, to assess which advertisements and promotions draw users to the Company Web site. The Company (or any of its divisions) may use cookies to evaluate Client interest in Company products and services, and to track Client activities on its Web server (site).
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.
Usage Data We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Tracking & Cookies Data We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
Reasons for using cookie-related technology
Some cookies are required for the Services to operate. Other cookies enable us to track your interests, to enhance your experience while using the Services, or to target advertising.
The types of cookies used in the Services and why they are used is as follows:
By utilizing cookies, our primary aim is to enhance your experience while using the Services. This approach is rooted in our legitimate interests, as previously mentioned, and serves as the legal basis for the data processing outlined in this context. We are committed to providing you with an optimized and personalized experience while ensuring the utmost privacy and data protection.
The App does not use cookies. Rather, it stores the session data in an encrypted keychain.
The information collected by the Company and shared with its Partners is anonymous and not personally identifiable.
SECURITY TECHNOLOGIES
To protect the information submitted by our Clients, the Company employs Secure Socket Layer (SSL) encryption technology. This advanced encryption ensures that the Client's data remains secure and inaccessible to unauthorized individuals while it is being transmitted. Our commitment to security is evident in the stringent measures we implement to maintain secure and compliant Web servers (sites), adhering to industry standards. The Company employs additional protective measures, including firewalls, authentication systems (e.g., passwords and personal identification numbers), and access control mechanisms, to prevent unauthorized access to systems and data. Regarding data protection, the Company reserves the right to choose suitable technologies and methods at its discretion. We may also collaborate with trustworthy contractors in this field to further enhance our data protection measures. Rest assured, we are dedicated to maintaining the highest standards of security to safeguard the privacy and confidentiality of our Clients' information.
SHARING INFORMATION WITH THE COMPANY'S AFFILIATED PARTNERS
The Company may share Client personal information described above with its affiliates for business purposes, such as servicing the Client's accounts and informing him/her about new products and services, as permitted by applicable law.
The affiliate partners can access Client private information upon to the Company request and mandatory approval by the individual Client. Every access to personal information of Clients by the affiliate partner is recorded in a log, which is available for viewing by the Client. This log contain: time, the name of a partner and the type of information sought.
SHARING INFORMATION WITH THIRD PARTIES
The Company does not disclose the Client's personal information to third parties, except as described in this Privacy Policy. Third-party disclosures may include sharing such information with Non-Affiliated Partners of the Company that perform technical support services for Client accounts or facilitate Client deals with the Company, including those that provide professional, legal, or accounting advice to the Company. Non-affiliated Partners that assist the Company in providing services to the Clients are required to maintain the confidentiality of such information to the extent that they receive it, and to use this personal information only in the course of providing such services, and only for the purposes that the Company dictates.
The Company may also disclose the Client's personal information to third parties to fulfill Client instructions or pursuant to the Client's express consent.
Company also informs its Clients that it shall never sell, place at interim disposal on a remuneration basis, distribute or disseminate the Client's Personal information under any circumstances.
REGULATORY DISCLOSURE
UUnder specific and limited circumstances, the Company may disclose the Client's personal information to third parties, as permitted by, or to comply with, applicable laws and regulations. Rest assured, any such disclosures will be made in strict accordance with the relevant legal requirements to ensure the protection of your privacy and compliance with all applicable rules and regulations.
The Company may disclose personal information to cooperate with regulatory authorities and law enforcement agencies in complying with subpoenas or other official requests, and as necessary to protect Company rights or property.
Except as described in the present Privacy Policy, the Company will not use the Client's personal information for any other purpose unless the Company describes how such information will be used at the time the Client discloses it, or if the Company obtains the Client's express permission.
The Company retains the right to utilize the Client's Personal information in circumstances beyond those described in the present Privacy Policy if it has been clearly stated at the time of information disclosure by the Client or when the Company receives the Client's explicit permission to do so. This ensures transparency and allows the Company to respect the Client's preferences while adhering to all privacy regulations.
OPT OUT
The Client has the option to decline providing any of the Personal information that the Company may request. However, it is essential to note that failure to supply the required information may result in the Company being unable to open or maintain an account for the Client or provide other necessary services.
While the Company makes every effort to ensure that services, provided to its Clients are based on accurate, complete and up-to-date information about them, the Client can help considerably in this respect by promptly notifying the Company when there are changes to his/her personal information.
If the Client does not wish to have his/her Personal information disclosed to third parties as described in the present Privacy Policy, s/he should contact the Company via specific contact form.
USE OF DATA
We use the collected data for various purposes:
To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
Legal Basis for Processing Personal Data under the General Data Protection Regulation (GDPR)
If you are from the European Economic Area (EEA), our basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.
We may process your Personal Data because:
RETENTION OF DATA
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.
We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.
TRANSFER OF DATA
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
We will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
DISLOSURE OF DATA
Legal Requirements
We may disclose your Personal Data in the good faith belief that such action is necessary to:
STORAGE TIME
As a guiding principle, we retain personal data only for the duration necessary to fulfill contractual or legal obligations for which the data was collected. Once those obligations are met, we promptly delete the data, unless we are required to retain the data until the expiration of the statutory limitation period for evidence related to civil claims or to comply with statutory storage requirements. Our commitment is to manage data responsibly and securely in accordance with legal and regulatory standards.
Even after that, we sometimes have to save your data for accounting reasons. We are obliged to do so because of legal documentation obligations which may arise from legal obligations. The deadlines for storing documents are two to ten years.
SERVICE PROVIDERS
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide the Service on our behalf, perform Service-related services or assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
LINKS TO OTHER WEBSITES
Our Service may include links to other websites that are not operated by us. Clicking on a third-party link will redirect you to that third party's site. We strongly recommend that you review the Privacy Policy of each site you visit. This practice empowers you to understand how your information may be collected, used, and shared by those websites, and ensures that you are well-informed about your privacy rights and protections while using their services.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
CHANGES TO THIS POLICY
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
CONTACT US
If you have any questions about this Privacy Policy, please contact us:
By email: [email protected]
AMENDMENTS
The Company reserves the right to make amendments to the present Privacy Policy. In particular, this may take place in cases that are not described directly or indirectly in the current edition of the Privacy Policy, or if a rule or law passes that requires such an amendment or addition.
AMENDATORY PROCEDURE
Should amendments be made, the Company shall inform the Clients of this by posting the relevant notice on the official Company Web site and by sending the relevant message to Clients via the internal mail system.
Posting the relevant notice on the Company Website and sending messages via internal mail are considered to be adequate Client Privacy Policy of the amendments, whether the Client reads and understands a corresponding text or ignores it.
The amended document becomes effective after 5 (five) full astronomical days (120 hours) following publication of the notice on the Company Web site, before this time the notice has only an informative nature.
The amended document immediately applies to any accounts registered after its publication (irrespective of other accounts registered earlier, which its holder may possess).
The amended document applies to trading accounts that were registered previous to the date the document in question went into effect.
In the case that a rule of law is introduced, which requires a corresponding amendment and/or addition to the present Privacy Policy, then the rule of law shall be applied immediately after the effective date of the relevant statutory act, whether the required amendment is made or not. Regulations of the present Privacy Policy that contradict the newly introduced rule or law become void once the corresponding amendments to the aforementioned document go into effect.
ACCEPTANCE BY THE CLIENT
Being the Client of the Company and actively using its services (including broker and information services), its software and/or hardware that allow carrying out professional activity on the financial markets, the client accepts the Privacy Policy described in the present Privacy Policy.
The client agrees with all the conditions (paragraphs, clauses) of the Company public documents for using the Company services and will immediately cease using such Company services in case of disagreement.