At RiveGarde, we take complaints seriously. When a claim is received by our dedicated complaints team, it is promptly forwarded to our specialized crew for evaluation. Our goal is to provide a resolution within 60 days or sooner. In the event of any unforeseen delays, our customer support will keep you informed through regular updates on the status of your complaint. Your satisfaction is our priority.
We strongly advise you to review the entire document to grasp all terms and definitions, as some might not be explicitly outlined here. The term 'Investor' pertains to individuals who have registered for RiveGarde services via the online account portal at www.RiveGarde.com. The distinctions in language concerning complaints are elucidated below.
If an Investor is dissatisfied with the services provided by a financial institution, they have the option to file an official complaint and adhere to the prescribed "complaint handling procedure" available on the institution's website.
For a complaint to be considered valid, it should include the following information:
We take complaints seriously and strive to provide a resolution to any issues you may encounter. If you have any complaints regarding unfair treatment by any of our employees or if you are dissatisfied with their work-related results, please reach out to us via email at [email protected], and we will promptly address the matter for you. We genuinely value feedback from all our customers, whether positive or negative.
While expressing your concerns, we kindly request that you maintain a professional tone when communicating with our customer service department and refrain from using any profanity. Your cooperation in this regard will enable us to better assist you and ensure a smooth resolution process. Thank you for choosing us and allowing us the opportunity to serve you better.
Before reaching a decision on your query, our Customer Support Department thoroughly evaluates it to determine if it can be resolved immediately or requires further investigation. For instance, some issues might necessitate additional research by RiveGarde, such as an automated system review of trading activity not evident during a live chat session. In cases where an immediate resolution is not feasible, we assure you that we are committed to providing a resolution within two business days. Your satisfaction is of utmost importance to us, and we are dedicated to ensuring that your concerns are addressed promptly and efficiently.